Reference

Legal Terms That Govern Your Account

These terms set out the rules between you and ind77 — what we expect, what you can expect from us, and how your account and data are handled.

Account TermsData & PrivacyWallet RulesEligibility & AccessContact Rights
ind77 Legal Terms That Govern Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Legal queries — account disputes, data requests, or policy clarifications — go through the same support channels we use for all account help. Raise your issue clearly and our team will route it to the right person. Players in Batam and across Indonesia reach us through the options below.

Team online

Live Chat

Open the chat widget from any page in your account. State that your query is a legal or policy matter and our team will escalate it within the same session.

Email Support

Send your legal or data request to our support address. Include your registered account ID and a clear description of the issue so we can respond without back-and-forth.

Account Help Centre

Log in and navigate to Account Settings, then Help. Formal requests — including data access or account closure — can be submitted directly from that page.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We collect only what we need to run your account and process your transactions. Here is how we manage it — and what you can ask us to do.

Data We Hold

We store your registration details, transaction history across DANA, OVO, and GoPay, and session logs. We do not sell this data to third parties outside our licensed operating partners.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password and OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact us immediately via live chat to freeze the account.

Your Rights

You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request account closure. Submit these through Account Settings or email support with your account ID.

Common Legal and Policy Questions

Straight answers to the questions we hear most about account terms, data, and your rights as an ind77 account holder.

These terms apply to anyone who opens or uses an ind77 account. Access is available only where local law in your region permits it. If eligibility rules change in your area, we will notify you through your account.

Log in, go to Account Settings, then Help, and submit a data access request. Include your account ID. We will respond with the data we hold on you within the timeframe required by applicable law.

Yes. Submit a closure and deletion request through Account Settings or via email support. We retain transaction records for the period required by our legal obligations, then delete remaining personal data.

Contact us via live chat or email with your transaction reference. We cross-check our records against your wallet provider's records and respond with findings before making any account adjustment.

We notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

We share data only with licensed operating partners necessary to run the platform and process payments. We do not sell your personal information to unrelated third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.